Agile Coaching Skills – Certified Facilitator (ACS-CF) – ONLINE


  • 27 May 2024
  • Next Date: 24 Jun 2024 - 26 Jun 2024
  • Price: 1290 EUR + VAT / participant
  • Early price: 1190 EUR + VAT / participant, when paid until 27 May 2024
  • Trainer: Simon
  • Language: English
  • CET time: 10:00-16:00
  • Duration: 3 days
  • M24 Jun 202410:00-16:00
    Tu25 Jun 202410:00-16:00
    W26 Jun 202410:00-16:00



Picture of Simon Roberts, Certified Scrum Trainer®, Scrum@Scale Trainer®

Simon Roberts MBA is an experienced Scrum coach, Certified Scrum Trainer and Scaled Agile Framework Program Consultant. He has been using Scrum and helping organisations to adopt Scrum since 2002 and using agile/lightweight methods since the end of the 1990s. He has in-depth experience in introducing and coaching Scrum in large, medium and small organisations. His recent experience includes working with large telcos, financial institutions (insurance and banking) and game development companies.


Our live-online three-day Agile Coaching Skills – Certified Facilitator (ACS-CF) course is ideal for Agile coaches and Scrum Masters looking to deepen their understanding of facilitation. In the course, you will learn the following:

  • Masterful Facilitation: Develop expertise in guiding Agile teams to achieve meaningful outcomes.
  • Psychological Safety: Create a safe and inclusive environment for effective facilitation.
  • Conflict Resolution: Manage conflicts constructively and maintain group positivity.
  • Facilitation Planning: Design facilitation plans for various scenarios, from team forming to decision-making.
  • Real-World Application: Gain hands-on experience.

Our course is interactive, engaging, and fun. It’s instructor-led and designed using training from the back-of-the-room techniques. As a result, it leverages the science behind how the human brain learns. Our course is:

  • Immersive.
  • Instructor-led.
  • Taught at a sustainable pace.

You can book a place at one of our scheduled events, or reach out to us for a private in-house course for your organisation.


If you attend the Agile Coaching Skills – Certified Facilitator training course and complete the post-course activities, you will benefit from the following:

  • An immersive online learning experience facilitated by our Certified Scrum Trainer and Agile Coaching Skills Educator, Simon Roberts.
  • Registration for the Agile Coaching Skills – Certified Facilitator (ACS-CF) Certification.
  • Comprehensive follow-up materials.
  • A free follow-up coaching/mentoring call with the trainer.
  • Access to the ScrumCenter Network, where you get free online access to ScrumCenter coaches.
  • Project Management Institute (PMI) members can claim Professional Development Units (PDUs) after attending the course.

To attain your Scrum Alliance certification, you must attend the course and complete the homework and post-course activities. Once you have satisfied these requirements, you can download your certificate.

Target audience

  • Anyone who wants to be an empowering and impactful facilitator.
  • Scrum Masters looking to improve their facilitation skills.
  • Agile coaches, including those on the path to Certified Agile Coach® (CEC or CTC).
  • Anyone interested in growing their career with facilitation skills.
  • Anyone who believes in happier teams and better meetings.
  • Many careers, industries, and teams need people who can facilitate.


There are no prerequisite requirements to attend this course. This course is available to anyone but will require basic knowledge of facilitation and agility.


  • Setting the Stage
    • Defining Facilitation
    • Characteristics of an Effective Facilitator
    • Facilitator Mindset
  • Understanding Group’s Context and Needs
    • Before Facilitation
      • Purpose and Outcomes
      • Environmental Contexts and Group Norms
      • Psychological Safety
      • Creating a Facilitation Plan
    • During Facilitation
      • Ethical Facilitation
      • Facilitation Agreements
      • Collaborative Spaces
      • Establishing Facilitation Presence
  • The Three Orientations of a Facilitator
    • From the Front
      • Unearthing Emerging Needs of a Group
      • Group Decision-Making and Deep Democracy
    • From the Back
      • Facilitation Listening Skills
      • Giving and Receiving Feedback in Facilitation
    • From the Inside
      • Emotional Intelligence in Facilitation
      • Cultivating Self-Awareness in Facilitation
  • Facilitating Through Conflict
    • Understanding Conflict in Facilitation
    • Recognising the Shift from Constructive Interaction to Destructive Conflict
    • Maintaining Positivity and Safety Within Creative Tension
    • The Dynamics of Creative Tension
  • Forwarding the Action
    • Driving Decision-Actions Forward
    • The Role of Decisions in Facilitation
    • Co-Facilitating


We cover a lot of material in the ACS-CF workshop. There are a few learning objectives which cannot be directly covered in the workshop itself. There is one homework assignment and one post-course course activity:

  • Maintain a facilitation journal during the course (we recommend you continue this after the course).
  • Write an experience report on an event from your facilitation practice where you created a facilitation plan, delivered the facilitation, reflected on the results, and identified improvements. The report should be submitted to the instructor after the course for feedback.


  • Participants receive digital handouts (English).
  • PMP certified participants are eligible to 1 PDU point per training hours as defined in the PMP Handbook on page 42, Category B.
  • Please note that it is mandatory to participate during the entire duration of the training, this condition is a strict prerequisite for the Scrum Alliance certification.
  • We will use Zoom for the training. We’ll send a unique link for each participant before the training and provide the necessary technical information at least 24 hours before the training starts. The precondition for participation and receiving the link is that the training fee arrives at least 2 days prior to the training.
  • Precondition for participation is a camera-enabled connection and internet.
Connected Training:


  • 27 May 2024
  • Next Date: 24 Jun 2024 - 26 Jun 2024
  • Price: 1290 EUR + VAT / participant
  • Early price: 1190 EUR + VAT / participant, when paid until 27 May 2024
  • Trainer: Simon
  • Language: English
  • CET time: 10:00-16:00
  • Duration: 3 days
  • M24 Jun 202410:00-16:00
    Tu25 Jun 202410:00-16:00
    W26 Jun 202410:00-16:00